Last Updated: April 24, 2026
At Core Concept Supplements, your satisfaction is important to us. If for any reason you are not completely satisfied with your purchase, we’re here to help. Please review the policy below to understand how returns and refunds are handled.
Returns
You may request a return within 30 days of receiving your order. To be eligible for a return, the following conditions must be met:
The product must be unused and in the same condition as received
The item must be in its original packaging
Proof of purchase or order confirmation must be provided
Products damaged due to misuse, improper handling, or normal wear and tear may not be eligible for return.
Non-Returnable Items
Certain items are not eligible for returns, including:
Products marked as final sale
Opened or used products
Gift cards or promotional items
Refunds
Once your returned item is received and inspected, we will notify you of the approval status.
If approved:
Your refund will be issued to the original payment method
Please allow 5–10 business days for the refund to reflect in your account, depending on your payment provider
Late or Missing Refunds
If you have not received your refund:
Recheck your bank account
Contact your credit card company or payment provider (processing times may vary)
If the issue persists, please contact our support team.
Return Shipping
Customers may be responsible for return shipping costs unless the item received was damaged or incorrect.
Shipping charges are non-refundable unless the return is due to our error.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with:
Your order number
Photos of the item
We will review the issue and offer a replacement or refund where applicable.
Contact Us
If you have any questions regarding this policy, please contact us through our website’s Contact Us page or email our support team at:
